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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Cannot load app on phone or website on computer

When Itry to get on the website on my laptop, I've been getting this error. Happening today. 1/26/2023 and last night. Also unable to open app on my phone, getting message "Looks like you may be having trouble getting started right now. Retry." Retry...

Is it possible to have more than one Smart Watch?

I just activated a new watch and Visible gave me the option to replace my old one or to not do so. Not doing so just aborted the whole setup. Is there a reason I can't just pay an extra $5 and have multiple watches to choose from?

dlsspy by Novice
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Help - No service after switching numbers

I have an i phone 14 unlocked. Opened new visible account on e sim while keeping my T Mobile account active on the other e sim. So I had two carriers and two phone numbers before transferring my number from T Mobile to Visible. I had service for both...

DConn by Novice II
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Old number porting

Switched to visible couple weeks ago, and finally cancelled verizon today. Now have nothing. Desperate.Can someone call me on this secondary number, whatever that is.