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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Would I still pay $25 if SIM is not activated?

Hello, I've been a visible customer for a long time now (I get legacy discount). I plan on getting my baby sister her first phone and have her service through visible. So she will have her own line, but I will pay it. I want to buy the $25 welcome di...

Mistic by Novice
  • 608 Views
  • 1 replies
  • 0 kudos

One Plus 8Pro 5G

So for some reason, when I signed up for Visible a year or so ago, my OnePlus 8 Pro 5G was considered compatible. It's worked quite well the entire time and still does. But now, the Visible system is sending me messages that my phone isn't compatible...

DP1 by Novice II
  • 1045 Views
  • 2 replies
  • 2 kudos

Trying to activate and port from ATT for 2 days

I have requested and been promised call backs (never happened). Escalated to higher support, provided former provided, account number, transfer pin, email and mailing address multiple times and the issue is still not resolved.I have yet to receive an...

Visible - get a human?

When the chatbots fail and the Visible agents ghost you go to https://www.reddit.com/r/inVisibleSupport/ for help. It's a community of Visible customers who have been treated poorly by Visible's chatbots and AI.

vizhuman by Novice II
  • 540 Views
  • 1 replies
  • 1 kudos