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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible - get a human?

When the chatbots fail and the Visible agents ghost you go to https://www.reddit.com/r/inVisibleSupport/ for help. It's a community of Visible customers who have been treated poorly by Visible's chatbots and AI.

vizhuman by Novice II
  • 544 Views
  • 1 replies
  • 1 kudos

international calling not working

Hi, I have the Visible plus plan. International calling doesn't work. I get the message "international calling and long distance is not on this line to add it chat with customer service or something like that. CS had no idea how to fix it. I did dial...

Upgrade issue with the 18th

Have received messages saying I need a new phone and sim by the 18'th. Wish you had said sooner as I just replaced the battery on my Moto G7 Power. Now it says upgrade by the 16'th but all phones I would want are out of stock. I have also read gettin...

shenion by Novice
  • 598 Views
  • 1 replies
  • 0 kudos