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Need Help? Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

No service after reactivating

So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help. I reached out to customer service an...

Cannot receive calls from Cricket phones

Hi, I wonder if you might have some insight into what is happening with my situation. I have been a Visible customer for 8 or 9 months with no issues until 4 days ago. My wife and best friend who use Cricket phones could no longer reach my number. Th...

MMS/SMS to Email not working

So I have had visible since December 2020 it's okk have it so I don't have to worry about the data.. So the issue, can't send SMS/MMS to email since April 2021... When I get to Tier 2 or 3 they just tell me some BS about it not being a supported feat...

lacakid by Novice III
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Resolved! Unacceptable port in time

What a miserable experience trying to switch to Visible. In my 25yrs or so of having a cell phone, and porting my number all over the place from carrier to carrier, NEVER, EVER, has it taken more than a few minutes for the port to happen. Even from M...