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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Visible Outage

Visible runs on the Verizon Network.. Verizon has announced they are having Network / System problems nationwide. We as Visible customers are out of luck when it comes to customer support/ help. Visible customers get to sit and wait until Verizon fig...

MikeN by Novice III
  • 6854 Views
  • 4 replies
  • 1 kudos

Pixel 4a 5g in New York cannot receive incoming texts

is there a solition on hand to this? my wife and I both have service on visible , she has an iphone 11. I have a google pixel 4a 5g. We have both tried to the restart to no avail. We have data but unable to access the app due to 2 factor authenticati...

CraigB by Novice III
  • 488 Views
  • 0 replies
  • 1 kudos

Outage- DO NOT RESET NETWORK

I knew of the outage and contacted chat anyway. Some people have had luck. They told me immediately about the outage and gave me the choice to try some things. We did and no luck. They then told me the only other thing I could do is reset network set...

Outage Update March 1, 2023

We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues. update from Visible March 2, 20...

Outage alert.png

Text Messaging Service

Hello, I have a Galaxy S21+ and noticed yesterday that I was receiving no text messages. Then a little later when trying to log into my bank, I am unable to log in because my verification code is not being sent via text. I'm unaware if people are rec...