I had same issue with my port-in from last week of September. Website
clearly mentioned Get a $200 gift card when you bring your own phone.
CSR is bluntly rejecting saying it is "Up to $200" - I don't understand
from where they are reading "Upto" wor...
I wish I have read these posts before making a move to Visible. End of
September, I saw the same exact promotion in the website for $200
giftcard when I switch to Visible with BYOD. I activated 4 of my family
to Visible and now I only see $50 giftcar...
Agree, it took close to 1.5 hours to reach them and another 4 hours for
the tech team to fix it. It is a nightmare to get to the customer
service. They said they are having lot of eSIM activation issues after
iphone14 came out.
Finally they resolved my issue. As per the agent, my order stuck in
'Submitted' state and blocked from further processing. Tech team has to
involve and resolve it. All good now.
I have the same exact problem since last night. 3 out of 4 phones
activated correctly with in 5 minutes, but one iphone is giving
problems. Trying to reach CSR over online chat, that's also taking
forever.
