100% This is not how you do support. I don’t even mind the wait and
asynchronous nature of some of the support options, but ownership and
follow-up are needed. Badly.
Same issue here after getting my watch replaced by Apple last month.
Been trying to get the new one working for weeks now. I even cancelled
at the end of the last billing cycle and re- added it a few days later.
They billed me the $5 even though the ...
