I've been a happy visible customer since i purchased an iphone 13 from
them last year. I got an iphone 14 I wanted to transfer service to. Well
long story short, I've chatted with literally over 15 agents, had 2
escalations, and couldn't get service ...
OK, solution has been found! You were right about needing to upgrade to
a new visible plan. I was doubtful but tried it anyway. Had to get on an
E-Sim, then get the new plan, then activate it. I did need to talk to
chat to help as it got caught up bu...
I have a new part time job chatting with visible agents. Though they are
nice, they seem incapable of helping me. Twitter support replies
occasionally, then won't reply for days, and escalation tells me to do
the same thing the agents have done. If y...
I did that and more about 15 times. Now the phone is saying that I need
to contact carrier and the service is not activated. I got tired of
trying the esim so I ordered a physical sim, thinking it would work. Now
they don't know what to do. Is it bec...
So the esims have all been deleted as I have a physical sim now. I
currently have phone but no data/mms. There are 4 bars but it has never
shown 4/5G or LTE. Also it keeps telling me the sim is not activated.
The case was escalated and the email came...