So it has been 8 months since I canceled I protection plan back in
August of last year. And now still 8 months later visible continues to
charge me for this plan. Every month I have to wait in line talk to
customer service just for them to tell me I ...
I was told by the special care unit that was handling my case,that if I
had any more issues that I should contact them through Twitter. Well
guess what every time I send a message it says my message cannot be
sent. And special teams unit only fixed o...
I canceled my protection plan back in August of 2021. Every month since
then they have charged me for my protection plan anyways. Every month I
sit for 2 hours waiting to talk to agent about fixing my problem and
getting a refund. Only two of those m...
I will definitely let everyone know. As for your $.30 thing I get that.
The times they had to reimburse me for the protection plan, they only
reimbursed me $10 maybe twice. The rest of the times it was like $9.30
or something like that. I finally sta...
I wanted to update everybody on my issues with the overcharge. It took a
little longer than 24 hours even though they guaranteed me 24 hours
would be fixed. But I finally was able to get the situation fixed and
they reimbursed me for my time of frust...
I understand this is a peer-to-peer group even though it says that
visible customer care is moderating it. I mainly venting and warning
people that if they cancel their insurance on their phones they may
still be paying and they should keep an eye on...
I completely 100% agree with you Diane. They seem to have forgotten us
customers that have been with them all these years. Who wasn't for us it
won't even be able to offer the $25 service. Every time I talk to
customer service anymore they act like t...