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jenwalker6820 · 04-19-2023

So it has been 8 months since I canceled I protection plan back in August of last year. And now still 8 months later visible continues to charge me for this plan. Every month I have to wait in line talk to customer service just for them to tell me I ...

jenwalker6820 · 01-17-2023

I was told by the special care unit that was handling my case,that if I had any more issues that I should contact them through Twitter. Well guess what every time I send a message it says my message cannot be sent. And special teams unit only fixed o...

jenwalker6820 · 01-15-2023

I canceled my protection plan back in August of 2021. Every month since then they have charged me for my protection plan anyways. Every month I sit for 2 hours waiting to talk to agent about fixing my problem and getting a refund. Only two of those m...

jenwalker6820 · 04-25-2023

I will definitely let everyone know. As for your $.30 thing I get that. The times they had to reimburse me for the protection plan, they only reimbursed me $10 maybe twice. The rest of the times it was like $9.30 or something like that. I finally sta...

jenwalker6820 · 04-20-2023

I wanted to update everybody on my issues with the overcharge. It took a little longer than 24 hours even though they guaranteed me 24 hours would be fixed. But I finally was able to get the situation fixed and they reimbursed me for my time of frust...

jenwalker6820 · 04-19-2023

I understand this is a peer-to-peer group even though it says that visible customer care is moderating it. I mainly venting and warning people that if they cancel their insurance on their phones they may still be paying and they should keep an eye on...

jenwalker6820 · 04-19-2023

I completely 100% agree with you Diane. They seem to have forgotten us customers that have been with them all these years. Who wasn't for us it won't even be able to offer the $25 service. Every time I talk to customer service anymore they act like t...

jenwalker6820 · 01-18-2023

They corrected eerything last night. And no I did not ever lose the party plan.

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Over charged again.

Twitter

Still be charged The protection service that I canceled back in August 2021, every month since.

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Re: How do I go from my $30 plan to the current $25 plan?

Re: Twitter