Visible

May I asked what they did? They keep telling me "my ticket is being reviewed to find the best solution" but no one can seem to give me a solution.

My account is doing the same. My loan is over 50% paid off, but shows 0% on visible. I've been chatting with customer service for 3 days and mostly just getting a run around. I keep getting told different things by different agents. They all keep tel...