As soon as I got connected the rep said "I assume you are having
problems with the network huh?" I explained that I couldn't receive SMS.
They asked me to reset my network settings. I explained that I already
had done that. They said they understood ...
That is really unfortunate and frustrating! I had the complete opposite
interaction and customer support was really helpful and got things fixed
for me and my husband. Of course, I had to wait for an hour to get
through but once I did the fix only to...
