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I really don't understand this company. There is ZERO usefulness in customer service. Z E R O. Day 3 of trying to get my UPGRADED PREPAID ANNUAL PLAN to activate. I am ready to walk...but wait...I can't cancel because I have an open case. REALLY? So ...

I am trying to be a good customer. I upgraded to the plus plan from basic a couple days ago with effective date of June 1 which was yesterday. Today is June 2. I have no service. I noticed this at 9 am ET. Three hours of very frustrating chats have l...