Customer service. Provide some. The veneer provided by 24/7 chat agents
is not enough. Many of these folks are pleasant enough and appear
competent and willing to help. But, once they run through their scripted
checklists that's all. They have no too...
Poking around in the community here (for reasons discussed in my other
recent posts, it's basically the only website I can currently visit on
my device), I see a few references to having situations referred to the
ERT for resolution. Anyone know how ...
New to visible wireless and was quite happy with the service in my area
for the past couple of weeks. But, on the first trip back in to the
office last week, I noted terrible data speeds (<0.1 Mbps up or down).
Could barely conduct a google search, c...
Answering my own question- assuming the service issues are severe enough
to warrant it, filing an FCC complaint and waiting about a day for them
to serve it on Visible appears to be the ticket to getting the ERT
involved (either that or the timing is...
Final update (hopefully)- The ERT email had indicated they were focusing
on resolving my 'slow data issues'- I responded to clarify that those
issues were limited to a single location, but since the chat team's
initial involvement my primary concern ...
Today's update- day 5 of the 24 to 48 hour service period. When I
chatted yesterday for an update on the status of my 'escalation', the
agent was useless as usual (and tried to suggest that since this is a
network problem, the 24 to 48 hour period fo...
Today's update. When the chat agent who I talked to yesterday didn't
call again today (as he indicated he would) to report the status of my
'escalation', I filed an FCC complaint. Others appear to have had some
success with this process. Tomorrow wil...
Thanks for the suggestion. I'll look into it. I was all set to use the
Visible care Twitter account to reach out about this matter in a
different venue yesterday... but I was unable to sign up for a Twitter
account (I've managed to avoid getting one ...