I've been a Visible customer for a couple years now. I can say I have
been super happy with my service for the value I get it at. Was super
excited to see that they were going to be offering Apple Watch service.
So I went out and traded in my Series ...
Update here 02/07/22. Service has been working great on my Apple Watch
Series 7 and Iphone 12 since the issue above was resolved previously. I
pay every month and keep using/enjoying my service. I imagine I'll hold
off as long as I can from updating ...
I eventually had this resolved after just over a week from experiencing
the first issue with setup. It took multiple tickets and was unpleasant
experience. I'm glad to say though it was resolved and my watch cellular
is now working flawlessly just li...
I'm sorry to hear that. I honestly don't know if speaking to a
supervisor even made a difference. They definitely need to do a better
job of reaching out and keeping people abreast of aging tickets and
escalate them accordingly.
I got a call back from a supervisor around 1pm on 10/23. After the
technicians finally finished my ticket and showed it resolved. The
Supervisor apologized and explained tickets can take an extended
timeframe. Which I get. But if your going to be sen...