After an agent tried redownloading my eSIM on 5/4, my service abruptly
stopped. When I tried contacting Visible via Chat, they told me my
account was on permanent hold. When I asked why and what I could do, all
the agent would say is that they could ...
They canceled my account and refuse to offer me any sort of refund. You
can try contacting…VISIBLEARBITRATIONS at visible dot com & visible dot
escalations at verizon dot com & community at visible dot com but they
likely won’t help.
Visible's "solution" was to cancel my service after six days of being
without service and no resolution to the issue they created on their
end. Now that my account was canceled they are not willing to offer me
any sort of credit for the time that I w...