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you can try to contact their CS by using chat! I got same problem yesterday and once connected to CS, it solved within 3 min. It may cost 1-2 hours to get connected to their customer service. Stay on chat waiting list and let your device keep activat...

I also tried send private message on twitter. em.... still waiting too...

but 40 mins passed, nothing happened! I am still waiting. So, I guess that's another system error.

now, finally, I am the number one on the waiting list, but 30 mins passed and still waiting for connecting!

Got same problem. Already cost me 20 hours to wait for chat! even didn't sleep well last night! wake up every 20 minutes just want to see the waiting list is still there. Who can help!