After spending around 5 hours chatting with Visible customer support
today attempting to resolve a recurring problem on Visible's end, and
about 15 hours in total on the same problem, I requested a supervisor.
While chatting with that Supervisor name...
Does anyone have an alternative method for contacting visible for tech
support? I cannot call due to problems on their end. I cannot chat,
because the chat sessions time out after hours of waiting with no agents
available to assist.
Original poster here again. This will be my last update. All I needed
was for Visible Tech Support to send yet another eSim and enable Wi-Fi
calling on my account. They lack the technical ability to perform these
basic steps, and tech support actuall...
Kim, I'm sorry Visible put you in this position. Unfortunately, their
support infrastructure is completely broken. I've been trying to get
problems resolved for 3 months and there is no accountability anywhere
in the company. Just terminate service a...
OP here. It's a never ending cycle of abuse. I'm now up to 34.5 hours in
chat sessions, and still no resolution. They just have no idea what
they're doing. I happened to chat with supervisor Mustafa a second time
and called him out on his previous li...
Just posting another quick update. Four days after my last contact with
level 1 support, I received an email from level 2 support. Again, the
email came from a mailbox that does not accept replies. The level 2
agent provided no contact information, a...
I'll just post another update here. The recurring problems I'm
experiencing have been going on for two months now. Based on forum
messages, Facebook posts and Youtube videos, the eSim problem is very
widespread. As for my current saga, another L2 rep...