I had this same issue. Here's exactly what I did, hopefully this will
work for you too. 1. Activate the phone using the "temporary" number
that comes with the new line (support will ask you to do this)2. Reach
out to support using the app - the wait ...
I had this issue as well. I went ahead and ordered the phone anyway, and
when it came time to activate it, it still did not give me the option to
transfer my number. Their support team is slammed right now and the wait
time is pretty long, but after ...
