How about getting the list updated with more IMEI numbers so us that are on a budget don't have to buy a phone from Visible just to join. I bought a phone here in 2021 and even that showed not compatible but yet I was able to activate it on the new plan today. I was told by customer service back in October that the phone doesn't have the right technology for the new plans. I was also told Visible was working hard at getting as many from the old list as possible moved to the new. Both of those statements are false. It makes no sense that I can take that same noncompatible phone to Visible's parent company, Verizon, and it is compatible on their plans. It even works on every carrier I checked it with.
If a customer were to bring an unlocked phone here of the same make and model you sell here there should be no reason they should be denied a SIM card or have to buy a phone just to join. I think this needs to be looked into.