Getting Started
Visible Community was created to give anyone that visits Visible the opportunity to learn a little more, to discuss the things that matter, and to be a hub for giving and receiving relevant Visible info. Here are the links that will help you get up to speed with Visible Community faster:

How to Create an Account


Anyone can view Visible Community, but you can only post and respond if you create an account and sign in.

Creating an account is easy! You’ll need to create a username (don’t use your email), password, and email. 

Your Visible Community account will be separate from your Visible wireless account. For security reasons, it is recommended to use a different password.

Additionally, your email must be verified. If you are unable to do this with the link that was emailed to you, please email your username and a brief message  to community@visible.com with the subject line "Community Email Verification". You must send this message from the email address associated with your Community account.

Get started here.

How This All Works


We're glad you're here! Please follow these community guidelines:

  • Keep it Visible related.
  • No inappropriate language.
  • Be kind and helpful to others. 
  • Don’t spread knowingly incorrect information.
  • No spamming, repeatedly posting, or “bumping” your posts.
  • Refrain from marking your own response as a solution to your questions.
  • Don’t disclose your, or anyone else’s, personal information, including but not limited to name, email, phone number, account number, pin, and password.
  • Don’t discuss illegal activities.
  • If you have an urgent issue with your Visible wireless account or your question/issue is not answered in the community, contact Care via chat or social.

View our full Terms and Conditions here.

Quick Answers


What are the rankings and badges?

Rankings and badges are earned based on your use and participation in the community. Additional rankings and badges may be added. 

 What are the leaderboards?

 “Top Kudoed Authors” and “Top Solutions Authors” are users whose posts have been kudo’d and responses have been accepted as the solution the most.

 Why hasn’t Care fixed my issue?

 Moderators try to respond to your posts within ~48 hours if there are no responses. If you need urgent attention, please contact Care via chat or social.

 I created an account, why can't I post or send a message?

Your email must be verified. If you are unable to do this with the link that was emailed to you, please email your username and a brief message to community@visible.com with the   subject line "Community Email Verification". You must send this message from the email address associated with your Community account.

 Where do I go for help with Visible Community?

 You can check out the Help menu by clicking on your profile avatar. If your questions are not answered here, please contact a moderator.

 Why was my post flagged?

Posts are flagged automatically if they contain inappropriate language or personal information. Moderators review flagged posts before they are made public. You can read more in our Terms and Conditions.

Where can I see my data?

You can see your data by going to My Settings -> Personal. You can download a machine-readable copy of your data by going to My Settings -> Personal -> Personal Information. 

Where can I delete my data?

You can delete your data by closing your account. This is done in My Settings -> Personal -> Close Account. You can also message a moderator to do this for you. Closing your account will mean that you can no longer post/respond/interact with the community unless you make a new account. This will only delete our data, and will not delete any posts or responses you have made. Your existing posts and responses will be made anonymous with an anonymous username and avatar. 

How can an authorized representative request my data deleted on my behalf?

You must email your name and Visible Community username to privacy@visible.com, along with the name, address, and email of your authorized agent.

Still have questions? Check out the help section on your account.