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No calling or data after "frozen SIM reprovision"

Byte03
Novice

I contacted chat support because my data speed has been very slow the past few days (under 500kbps average) and after going through several steps the technician tried a reprovision but said it froze and never completed. I've contacted like 6 other reps today and none of them were able to redo the reprovision and instead escalated my case because the "reprovision button is greyed out." This is a very bad time because I need to use my paypal to pay my water bill in the next 3 days but I can't because I have 2fa enabled and no access to it. But after waiting 4 hours for the reply, the email said it'll take 24 to 48 hours until they can fix it. I'd really appreciate some help asap

1 REPLY 1

Tom9676
Novice III

If you have your old service sim card insert that wait til you see network bars reinsert Visible sim has worked for me