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SIM Reprovision Failed

Byte03
Novice

I contacted support earlier with slow data and after going through all the troubleshooting steps he tried a sim reprovision but it froze before completing and now I can't call or use data. I tried contacting like 6 other reps but they all escalated because the reprovision button is greyed out. Now I have to wait 24 to 48 hours on an update. This is the worst time for this to happen because i can't access my paypal to pay my water bill because of 2FA and it's due in 3 days.

1 REPLY 1

Tom9676
Novice III

If you have your old service sim card insert that wait til you see network bars reinsert Visible sim has worked for me