I’m sorry to hear you’re having a frustrating experience with the Samsung promotion. The number that is being transferred must come from an eligible carrier to qualify the promotion. The list of eligible carriers can be found by visiting this link https://www.visible.com/help/port-in-promotions/. If your number was transferred from any of the carriers on the list, I'd recommend chatting with our Care Team. Please reach out by chatting on our site, tweeting @visiblecare, or sending a DM to @Visible on Facebook.
It should have been stated on the headline. They screw people over with the fine print because they know people won't bother reading them and visible take advantage of people by that technique. That's marketing 101 in action. I'll just dedicate two hours a day writing online about my experience.