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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

porting from Verizon

Hi, I am trying to port my number from Verizon and having problems. I have gotten a transfer pin from Verizon and provided all the info to Visible. If there is a problem on the Visible end, I should receive an email telling me that (correct?) I have ...

Patm50 by Novice
  • 183 Views
  • 1 replies
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Hotspots

I am using the trial but want to try the hotspot. When I turn my hotspot on it only allows me to select my current carrier. How do I switch to select the trial number hotspot? I’m on the eSIM that was sent for the trial.

Tv

Tv connect via hot spot but no wifi

Porterj by Novice
  • 119 Views
  • 1 replies
  • 0 kudos

E-gift

Has anyone traded in a phone but not received there e-gift card? According to Visible my e-gift was supposed to be delivered by 2/10 via email. It never came!I’ve opened several cases with Visible via the live agent chat with no resolution. I have to...

My SIM card was no longer valid without explanation

I spent time with chat attempting to get my phone working again. Chat said the SIM card number was not valid for my account. I asked them to check my call history which showed that I had been making calls successfully with that Sim. I am without a ph...

Mmn2 by Novice
  • 642 Views
  • 0 replies
  • 0 kudos