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Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

How to contact

I’ve tried to do a live chat to have my questions answered and keeps telling me to type in a valid first name but it doesn’t work. Is there another way to contact this company?

twill by Novice
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong promotion amount had been sent

I moved on to Visible end of Sep 2021, and converted through BYOD, $100 promotion. After posting three month service fee, I reached out to confirm that I'm qualified for $100 reward and had been told that I'll be getting email with details on retriev...

Imbkkim by Novice II
  • 1343 Views
  • 3 replies
  • 0 kudos

Pixel 6 Problems

Pixel 6 purchased from Visible constantly drops calls. Had no such problem with Pixel 2 using Verizon from the same location. Appears to be and Android 12/Pixel 6 problem. Numerous complaints about this on various message boards etc. Would like to ex...

JMH by Novice
  • 637 Views
  • 2 replies
  • 1 kudos

Urgent Service Issue

I am in urgent need from the Visible team getting my dad's service up and running. I attempted to activate his new phone (purchased from Visible) and provided SIM card. The account activated but the service did not connect properly. I have been chatt...

Won't let me make a payment

I can't make a payment for service keeps saying payment method failed tried three different payment methods that were all valid?

Mac4one by Novice
  • 1253 Views
  • 2 replies
  • 0 kudos

Resolved! Determining data usage

How do I check how much of my data has been used in a month? I assume the Visible App should tell me that, but currently the Visible App is not available for download on Google Play. I tried to install it when I registered this phone a few days ago, ...

FrankB by Novice
  • 1202 Views
  • 2 replies
  • 0 kudos