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Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Phone goes off line

My Galaxy A11 turns off data and internet, so I can not send of receive anything until I restart.Any one else had this happen and did you get it to stay online?

Swapping Phone Trouble

I tried to do the swap phone plan got all the way to check out. Had to get a hold of help chat multiple times. The third time i took pictures of the person attempting to "help" me. Said I should get a refund because he said that he cancelled the orde...

Esim Download Failure

I have a brand new Iphone 13 Pro Max unlocked from the Apple store. Apparently, the Visible app cannot complete the Esim download. They indicate it's "paused" lol! I've chatted 8 times, been given case #, call back with no call back, is this the usua...

Ordered 2 weeks ago. Now order cancelled!

I ordered a phone 2 weeks ago. I contact chat to see what's going on and get informed my order has been cancelled and my account is on hold. Then chat stops responding. Why was my order cancelled? Why is my account on hold?

Unable to delete

Unable to delete this post which was for a different issue I fixed. Why is there no delete button?

Missing OCN number error

Is anyone else getting a random error “missing OCN NUMBER” when friends or family try to call you?I have iPhone 12Pro Max. Unsure if it’s my phone (Apple) or visible’s network connection to Verizon