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Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Does Visible support ASHA

I would like to connect my hearing aids to my cell phone. I have a Samsung S21 so I just need a carrier that supports ASHA.

2.4 GHz or 5 GHz for Mobile Hotspot

I was wondering which band would be better for the mobile hotspot considering we only get 5 Mbps speeds. I understand 5G is faster but has less signal range, while 2G is slower and has a wider signal range. I was curious if using 5G would be counteri...

Cannot edit profile

I have moved. So I needed to change my billing and service address. I been through the online chat. Don ethe incognito browser. Tried on phone and pc. Still cannot edit. I wanted to buy a new phone but I'll need it shipped to my new place not my old ...

Visible Phone ZTE R2 Not Compatible

I signed up with Visible Phone and ordered the ZTE R2 phone and used the phone successfully from November 2019 until October 2021. I now want to use Visible Phone service again using my ZTE R2 but it is now “Not Compatible”. Keep getting “We are work...

Waiting by Novice
  • 1 replies
  • 0 kudos

Physical SIM to eSIM for existing customers

I have some good news to share with you guys who want to transfer their physical sim over eSIM. I have successfully transferred my physical sim to eSIM from the app itself. On the phone app there is this transfer feature under YOUR DEVICE. After that...

bpositive by Intermediate III
  • 2 replies
  • 3 kudos


Hi! I traded my phone to Apple and the new one arrives tomorrow. When setting it up with the esim, do I choose my current provider or choose none/other? I wasn’t sure because: I have Verizon for my old phone so I would choose this if I was keeping it...

it shouldn't be this hard

My wife has a samsung galaxy S21+ and the screen died. We started going through visible (assurance) to get it replaced, and we were told that since it's so new we can just work through samsung to get it replaced. What a nightmare. At every turn it's ...