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No referral/friend codes do not work

I am trying to activate new service using the Visible app on my Samgung phone (eSim) activation. Every time I try and apply a Promo/Friend code I get the error "Code XXXXXXX is not valid or has expired". This occurs for EVERY code (I've tried over 25...

Email Change

I do not understand why Visible would allow you to change your email address. But the email change does not go into effect for 30 days. I recently changed the email address on the account but had killed the old email account with the provider before ...

suds by Novice II
  • 185 Views
  • 3 replies
  • 0 kudos

Resolved! Issue with redownloading esim

Update: Visible finally managed to fix my issue, after 36 hours. I guess it’s not bad compared to the others who waited longer. I do have a feeling that they took awhile to do mine, and it was probably just a long queue. Because quite honestly, it wo...

Mvdisgn by Novice II
  • 414 Views
  • 9 replies
  • 1 kudos

Resolved! Phone number not ported

I invited my mother, sister, and step-father to my Party Pay. They were transferring from Verizon and started on Thursday. First my mother, who was the primary on the Verizon account, then my sister and step-father. By Friday my sister and step-fathe...

dwk by Novice II
  • 584 Views
  • 6 replies
  • 0 kudos

Resolved! Voice mail on Android

Just switched over from Verizon to Visable. Voicemail is no longer working on my Android phone. Any clue how to fix this?

DDG by Novice II
  • 371 Views
  • 8 replies
  • 1 kudos