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Let's chat about customer service!

I was told Visible monitors these forums and I hope they do and actually read this. But I'm not holding my breath! Just spent over 2 hours chatting on FB messenger and still have not got my issue fixed. Only thing that surprised me was I got a respon...

Anonymous by • Not applicable
  • 563 Views
  • 0 replies
  • 0 kudos

Dead Zone

I live in an area where there is a dead spot. Data service is extremely slow and calls are choppy.

Resolved! 5G Home Internet?

Quick question - I see that Verizon offers a Home Internet Plan to customers for just $25/month. Since Visible is owned by Verizon, does anyone know if Visible will offer this plan option anytime soon? I do realize that it would depend on the Verizon...

Samsung Galaxy compatible?

I have a friend with my same phone, purchased from same retailer on the same day. Yet his Samsung Galaxy S21 five g is visible compatible (IMEI yes) and my S21 five g isn't (IMEI no). According to Visible website, Samsung S21 should be compatible. On...

jmj123 by • Novice
  • 1275 Views
  • 4 replies
  • 0 kudos

Port

Omg , after weeks of not getting ported in , and over 50 hours of chat, I asked how case was coming , tech has been working on my problem, and the tech said it was former carriers fault they wouldn’t release and they were waiting for permission. My o...

Multifactor Authentication

Just as a heads up... as I was logging into my account this AM to pay my bill, it occurred to me what would have happened had I been unable to complete the login had I not been able to receive the now required SMS text code verification? Sorry, auto-...

Anonymous by • Not applicable
  • 3554 Views
  • 6 replies
  • 3 kudos

Charged for phone swap?

I was charged $100 for a reason I don't know why. I had swapped my phone for a Visible phone of $100 value, sending my old phone in within the allotted time frame. I tried getting ahold of Visible's customer service several different ways but all I g...

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