My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service and I got a notice that the email for my account was changed.
Visible had not secondary authentication requirements. I am beyond fed up with this absolutely atrocious support during this. This company is a joke and needs to be accountable for this
That is brutal. My advice is as follows:
-Contact your credit card company & dispute the charge.
-Contact Visible via social media, and see if you can help quicker via that channel v. chat.
It sucks that this has happened, and I wish you good luck straightening this out.