I made an account a couple months back, and decided it wasn't the time to deal with switching carriers. Now that I wanted to switch, I tried to log in and my account has been terminated. Customer support said they cannot reenable my account, and a follow-up email stated that they cannot remove my email from the account. I've essentially been banned from Visible for being waiting. Surely this company cannot be this inept?
Do you have a 2nd email account you can use to setup a new account? While this might be inconvenient it would allow you to start the service. After your account is established for a month+ you can try changing your email to your original email.
This is not the first I've heard of your situation and I know visible is working on it.... In the meantime why wait?