Broken phone / Forgot login!!!!!??? HELP

jimjrfl
Novice III

So family member's phone got crushed on construction sight. He wanted to go on Visible and order a replacement. But... he forgot his Visible login info. The web site says use you phone and select forgot password etc. But He can't use the phone, its crushed. He can't use computer to go to Visible web site because it ALSO wants to send a code to the non-functioning phone. 

How to you get your login info if you have no phone to receive a code or link on?

1 ACCEPTED SOLUTION

Airwolf
Superuser Founder
Superuser Founder

Have you tried chatting with visible via the help/chat function.  They may have other options available to reset account information above and beyond the self resets.

 

https://www.visible.com/help/connect/

 

Use the chat with us function?

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

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2 REPLIES 2

Airwolf
Superuser Founder
Superuser Founder

Have you tried chatting with visible via the help/chat function.  They may have other options available to reset account information above and beyond the self resets.

 

https://www.visible.com/help/connect/

 

Use the chat with us function?

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

jimjrfl
Novice III

Worked, thx! He was able to log into chat using his email. After waiting to be connected to a rep he was able to get new phone ordered etc. Thanks!