Cannot activate my service

After about a week of receiving my SIM card and trying to activate my phone I’m still stuck without service. I was told  to update my payment information @TJ but I already paid. And even if I do try the website nor the app give me an opportunity to do so. 😫 I just want my phone on. 


Superuser Founder
Superuser Founder

It would be best to chat with tech support via an online chat and they should be able to get you going. Good luck, I know it is frustrating.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

I ended up opening a second account , and after resetting my network settings I restarted my phone and  and activated my service with E-sim option. 

Novice II

It still was not your problem to solve unfortunately. Glad it worked for you, but I've not been helped with a solution either. You can read my experience here.