10-13-2021 01:30 PM
I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyone has run into the issue recently?
10-14-2021 02:36 PM
Hey there! I am sorry to hear that you are having trouble with logging into your account. You can always reach out to our Care team by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook. They will be more than glad to assist you! -LS
07-13-2022 08:12 AM
I do not see anywhere on the website to "chat" with the care team
10-24-2021 05:38 PM
Did you get this worked out? I'm having the same exact problem trying to sign up my mom. Customer care wasn't able to figure it out.
09-19-2022 12:00 PM
I am trying to help my wife and sister each get on a Visible plan and also get the "Something when wrong" message after selecting the plan. They both want to swap their existing phones to compatible ones (the Visible Midnight). Any solutions?