Case status for *****

[agarwalakhil83]

Hi,

On 30 Aug I guess I made one of the biggest mistakes of my life by attempting to port my wireless nos to Visible.
I have been trying to activate the services for last 4 days  (on wireless nos ******) , have chatted with more than 10 cust care agents, opened at least 3 cases and escalated them, but no resolution. I have spent more than 15 hours now just following up with a visible support team member with no resolution in sight.

Now I am stuck as the port out process is also not being allowed by visible.
Please advise what should be done next ?

Now when I try to reach out to customer care agents on reddit no one is even responding.

How do you guys run a business ?

[agarwalakhil83]

<a href="https://ibb.co/HzSBC7N"><img src="https://i.ibb.co/gT2mdyv/Pic2.png" alt="Pic2" border="0"></a>

[DeanKevin64]

You are on a community forum. Very rarely, if at all, is visited by anyone from Visible. 

Only thing we can do is tell you to contact Visible customer service. You could try and report it to the BBB or FCC and see if anything can be done. 

[VisiblyPresent]

This is simply a peer-to-peer customer foum -  as customers we can't resolve it and Visible employes don't actively participate here. You need to keep pursuing the issue via Chat or over on the Visible subreddit. It has been rumored that once you contact and have a case number you can request a call back.

Good luck! Some have better success with an alternate means of contacting (but persistence is the key):

https://www.visible.com/help/connect

[upstate-SC]

could you please tell what was the problem from which network you ported from?

[1957]

Go to one of their social media apps and from there they send you a link to a secure app and talk with you until the problem is resolved