How to find out PIN associated with the account (not port-out PIN)

VS1
Novice

Hello,

 

I'm hoping someone could clarify this for me.

 

MetroPCS said it'd need both port-out PIN and account PIN.

I don't recall setting up account PIN when activating the service.  Visible (chat) agent said there is a PIN one can set for when using the app, but there is no such thing as account PIN.

 

I'm trying to confirm that account number and port-out PIN are sufficient for porting out.

 

Thanks in advance

D.

 

1 ACCEPTED SOLUTION

georgeb
Intermediate II

Yes certainly. From Visible you need the account number and the port out PIN.

View solution in original post

2 REPLIES 2

georgeb
Intermediate II

Yes certainly. From Visible you need the account number and the port out PIN.

Donovanwd
Novice

I’m having a similar problem. Visible is showing a wrong pin error for porting from my Metro account. I called Metro and changed my pin with same error. My son and I are on same Metro account with same pin and his port is going through. No one can or will help me at Metro and Visible.