Just an FYI, this is a peer to peer forum and not customer service. You might want to open a chat at visible.com(type agent or live agent until you get a live person). You can also contact them by sending them a private message on one of there social media platforms, Facebook, Instagram, X or their Care page on Reddit.
Only suggestion I have is if you have a VPN try turning it off. Try clearing your browser cache and cookies and restart the browser. Try using an incognito tab or window.
