Trouble with payment when trying to purchase phone and service

Kneepuck
Novice

Trying to help my friend get service and new phone.  We created an account for him, selected a phone and service plane, entered all required info and tried to checkout.  Came back with error, problem with paynment.  We checked with his bank, there is no problem.  So, I tried paying for his stuff with my card.  I have been a customer over 2 years and am on auto pay.  So no problem with my card.  But it still came back with problem with payment.  What to do now?

 

1 REPLY 1

bethanykelly
Novice II

Same thing happened to me, use PayPal and it’ll work. I linked My card to my PayPal and paid with that and it went through !!