10-18-2021 01:16 PM
Since the Visible hack, my wife’s account has been taken over.
Visible support refuses to help us in a meaningful way.
What recourse do I have here?
10-18-2021 09:22 PM
I would suggest patience to let things unwind.
I see on Reddit people who had their Paypal accounts charged are now getting refunds: https://www.reddit.com/r/Visible/comments/qawrkr/paypal_refund_pending_at_least_someone_is_doing/
It is easy for me to say this, as I have not been hacked yet. I would suggest checking back in a couple of days and see if anything has happened. And document what you have done so far.
10-21-2021 12:58 PM