Update 10/26/2021 at 6:25 PM EST
Discovered yesterday I had no cellular data service when I turn off my wi-fi.
Did receive an email yesterday Oct. 25 at 1:01 pm after calling earlier that morning from my office.
"Thanks for your patience; we want to reassure you that we’re still here and are currently working your case. We apologize for the inconvenience this may be causing you, and we greatly appreciate your patience while we work this out. You should hear from us within [24-48] hours with an update or final resolution. "
Calling failures continue in and out with no cellular data.
Contacted customer chat. No resolution yet.