02-18-2021 09:27 AM
Is anyone experiencing the same void I am with the website? I've tried to order a phone with a new account since the 14th and have gotten nowhere! Every page on the website gets frozen or leads me to dead end. Please help
02-18-2021 10:37 AM - edited 02-18-2021 10:43 AM
Hey @Treetalker - so sorry you've had trouble with this... I personally haven't heard of a widespread issue that's currently present on the website nor have I had any issues myself...
I'd recommend you send a direct message to Visible support so that you can get taken care of.
You can message @VisibleCare on Twitter, use the chat on Visible.com or send them a message on Facebook Messenger...
You could also try a different browser, internet connection, computer etc if you haven't already to help identify where the breakdown may be...
02-18-2021 04:07 PM
@Treetalker working in IT, I know the winter storms have affected a lot of data centers around, creating issues for a lot of different services, brands, sites, and other infrastructure. While I haven't personally had any issues with the Visible site, I have had issues with other services recently. A lot of this also depends on your location
Can you describe leading to a dead end a little more? The frozen pages could be due to the issues I spoke of about data centers, but the dead ends sound more like we might be able to point you in the right direction.
02-25-2021 11:48 PM
If you have ad blockers turned on and/or use Windscribe for sole/additional ad blocking, turn them off for the Visible website. I noticed they interfere with the basic functionality of the webpage. You might also want to check your VPN if you use that as well.