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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Hotspot is very slow

Just joined the Premium plan to save money on satellite service, but the hotspot speed is terrible. I tried USB-tethering and it was a little better, but still useless to stream Amazon vids. I am using a new phone with Android-16 and wifi-6. The fast...

hotSpot by Novice
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Calls and Texts not coming through.

Hi,I've been having trouble with receiving calls and texts for a week now. I've had visible for two years and never had this kind of issue. I have an iPhone 13 I've been using since I first got visible, this is the first problem I've experienced. Thi...

Trade in Shipping label

I traded in my old phone but the link to the shipping label in my email takes me to the account overview page. On the account overview page there is no information about my shipping label. I just need to find the shipping label

cant complete setup Error message

I followed instructions.I got the transfer pin put in my old carriers account number.It opened my account, and began transfer.It asked me to use QR code which I tried, but I get an errormessage" Incompatible mobile plan found" " We detected a Visible...

Transfer my phone number from AT&T to visible

I was on my mom’s AT&T family plan. When signing up with visible it asked me for my account number at AT&T. I gave them my mom’s account number and visible says it doesn’t match with my phone. What do I do?