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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Visible Trade-In Credit Expired

Hey @Visible, I need help. My Trade-In credit MasterCard expired before I could use it, and neither Assurant nor MyPrepaidCenter is giving me any answers. I’ve been bounced back and forth and just want this resolved. Can someone at Visible step in an...

ndiaz10 by Novice
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Adding Second Line

I'm in the process of changing over my phone number since my old one gets way too much spam. But while I'm doing that I want to have both my old and my new number overlap for a month so I can notify people. I've already got a second phone number (acq...

Error When Trying To Use A Payment Option - Please help.

I am trying to sign up but through the app will not accept my payment. I get: " Execution of ServiceCallout ServiceCalloutCheck-out_AddPaymentMethod failed. Reason: ResponseCode 401 is treated as error". I used chat with Visible agent (for over an ho...

global1 by Novice
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I can not get service

Hello,I recently bought a new phone and tried to transfer my eSIM. The agent deleted my old eSIM and told me they would send me a QR code by email. However, I cannot receive emails from Visible (my email is blocked), so I never got the QR code. Now m...

No service and temporarily on hold

CASE NUMBER: 08717605My service stopped working at the beginning of an international trip a week ago. I tried activating the global pass and it never worked, which was a bummer. I am back in the US and still no service - I am unable to log into my ac...