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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our Help Center...

app update 1_1 Community Banner.jpg

Need Help? Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

VisibleMgr by Intermediate II
  • 6 replies
  • 10 kudos

QR Code

Hello World  I just purchased Visible service and trying to activate it on my new Pixel phone  unfortunately I can't install app on my phone, what are my other options? i understand physical sim is one of them, but i can also add "provider" through...

alexus by Novice
  • 5 replies
  • 0 kudos

Porting Number - When to insert new sim?

I watched a video online that said to wait until the Visible app said "Service is Ready" before inserting the sim and activating the account. My app only shows that my SIM was delivered and my email was confirmed. There is no Service is Ready line on...

Visible is over charging us and offering no path forward!

Perhaps someone else is experiencing this, or this will gain the attention of a Visible customer support member. My wife is being overcharged for her first month of service. It's supposed to be $5, but they charged her $40. Now her account shows "sus...

fitz007 by Novice II
  • 2 replies
  • 1 kudos

Service problems

I have been with Visible almost a year now and up until about 8 days ago I have had wonderful signal, then the signal started to bounce up and down constantly. I would be connected one second and not connected the next. I contacted agents by chat, di...

SpitFire by Novice II
  • 12 replies
  • 2 kudos

New phone

I purchased the iPhone 13 and gifted my 12. However, my 13 isn't showing on my account; stills I have and owe on the 12 that was paid in full. This is so frustrating because now I'm not sure if the apple care that I'm paying for is covering the 12 or...

Nxw by Novice III
  • 3 replies
  • 1 kudos