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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Cannot return the new phone

I just received my new phone today, but we need to return it. Open AI assistant, and select Return My Device. It found my order, but does not proceed to give me the option of printing shipping label. Tried more than ten times. Did not see the option ...

Does the Unlocked Samsung Galaxy A16 work with Visible?

I am looking for a new phone. Does the unlocked Samsung Galaxy A16 5G work with Visible? It is in the low price range but has a guaranteed six-full update cycles, which is awesome since I do not change phones often. Also, it has SIM card memory expan...

Low LTE signal at home, Sporadic engagement of WiFi

Common issue I have is, frequently the LTE signal at my home is lost. (Not close to a tower) The phone settings are switched to "on" mode to receive calls via WiFi. When a call comes in and there is no LTE signal, the phone does not automatically rec...

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Getting a replacement sim for lost/stolen phone

The chat doesn't seem to understand. I can't log in to my account because it wants to sent a code to my phone. The phone and the sim in it are gone. Need to have new sim sent to me. Have a phone from verizon that will work with visible. Can a Human a...