Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

I am able to receive SMS meow

Was able to chat with a rep and they had me just toggle airplane mode off and on for 30 seconds. I am not sure if they did anything on their end but that worked for me. If that does not work, last night I did reset my network settings so try that is ...

z1657062 by Novice II
  • 882 Views
  • 1 replies
  • 0 kudos

Past due payment

Didn’t realize payment was due by midnight last night . Can’t even log on to pay it, pretty sure I have auto pay on but could be wrong, chatting with rep is useless, can’t get live rep, I can log onto account and just have this msg We were unable to ...

Unable to receive text messages

I haven’t been able to receive text messages since late 2/27/23, and I can’t sign in to my Visible account or app because of the 2 factor authentication! I’m in Michigan on an iPhone SE 2022

Still not able to receive text messages

I am still unable to receive any text messages. I can’t get through to customer support I’m getting very frustrated! I can’t access my accounts. Is there any signs of this issue being resolved yet??

New SIM card won't activate.

I have an iPhone 11. It has been working on Visible for years. I received a new SIM card today as part of upgrade. I installed the new SIM, and now the phone will not activate. I have no service. Anyone know how to resolve this?

Dogbone by Novice
  • 5914 Views
  • 14 replies
  • 1 kudos