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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

porting

i am fido user can i port to visible without changing mobile number

jay02 by Novice
  • 79 Views
  • 1 replies
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Resolved! Visible iOS app not working

When I launch the Visible app on an iPhone 14 Pro Max running iOS 16.1, the app freezes on the start screen (displaying the Visible logo) and remains there. I have tried restarting the app, restarting the phone, and uninstalling/reinstalling the app,...

nightair by Novice II
  • 708 Views
  • 10 replies
  • 0 kudos

Pay bill

My service has been suspended for nonpayment but it won’t let me sign in app to pay and the option to pay on website is not there

NEED HELP! Cannot port-out my phone number from visible

Does anyone have the same issue as me? My new carrier said my phone number is not activated, and the information I provided is all correct. My new carrier told me I needed the correct SPID number, and I reached the VISIBLE team, it's been 4 days. The...