Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

iPhone 14 plus upgrade

I upgraded from a XS MAX to a 14 Plus. Purchased from Apple. Did all the transfer and since I am trading in my old phone I did a factory reset. My phone number was not transferred and so after spending hours on the phone I went here and saw that I ne...

Resolved! How to find out PIN associated with the account (not port-out PIN)

Hello, I'm hoping someone could clarify this for me. MetroPCS said it'd need both port-out PIN and account PIN.I don't recall setting up account PIN when activating the service. Visible (chat) agent said there is a PIN one can set for when using the ...

VS1 by Novice
  • 403 Views
  • 2 replies
  • 0 kudos

Data and text does not work, cannot get acceptable help

I purchased a new iPhone SE through Visible and switched over from my old phone to the new one on December 25th. The cellular data on the phone has not worked at any point and text messages only work when on Wifi for some contacts, but not all. I sta...

Reach Mobile

Does Reach Mobile (reachmobile.com) qualify as an "Eligible Carrier" for Visible's virtual gift cards?

Resolved! verizon account number

So I see a lot of what I am going through but not a lot of ways (actually non) to help with this matter of verizon account number not being accepted. What can I do I want to keep my phone number or do I just need to go with a different carrier?