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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

Visble Not Unlocking the Iphone After 2 Month Poilcy

I purchased an iPhone from Visible last November. However last month, I encountered a screen issue. Visible instructed me to obtain a replacement from Apple, which I did and the issue was resolved. Currently, according to the unlock policy, my device...

Resolved! How to contact chat for customer service?

How can we contact chat for customer service? This page saysNavigate to the Visible website.Select the chat icon – a speech bubble with 3 dots.However, there is no speech bubble or dots.https://www.visible.com/help/contact-us

bgswis by Novice III
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Trade-in gift card was rejected to pay my bill here?

I set up the $100 gift card I received a couple weeks ago for the trade-in of my old phone to pay my monthly bill here. This morning I received an email that it was rejected. I was also told I needed to add a backup method to my system to avoid servi...