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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Reference# *****

I am replying to reference # *****I am still not able to connect to my service. My new visable phone still says SOS and there are no bars. I had visable service on my iPhone 8 and received this iPhone 12 today and still can't connect. My service is p...

ADerby by Novice
  • 3 replies
  • 0 kudos


Hello. We just switched over service to Visible yesterday to a new phone purchased separately. As of today, we still do not have service.

Orders getting stuck

I've spoken to customer support multiple times, I've tried making the order twice, both times I get a confirmation on screen saying the payment has gone through and gives me an order number. However I received no confirmation email and there is nothi...