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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible Pixel 6a and 5G

I'm one of the many who's phone was deemed "non-compatible", so I had to purchase a new one. I selected a Pixel 6a because it's supposed to be 5G AND use C-Band.I just activated it last night - at least I presume it's activated since I can make phone...

Promos

Was promised my free AirPods & $200 gift card 2 weeks ago by a Visible rep after I made my 3rd payment. After making my 3rd payment, then I was then informed that I did not qualify for the promotion. Is very bad business in my opinion. If your rep ma...

Porting to new phone

I purchased a new phone from visible. They assigned me a temp number until my new phone came in. It has come in, but I can’t port my old provider’s number in. I have authorization from them to port it to my new service, but can’t visible CS to help m...

Phone service down from 9am to 5pm Monday 05 Dec 2022

We cannot make or receive calls to outside parties or ourselves. We live outside NYC with more cell towers than Xmas trees. What happened, when will it be repaired and what compensation will Visible provide to those who lost service?

JCJR by Novice
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