Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can't Log into App

I signed up for new Visible phone plan and bought a new Iphone 15 XSMax. I was sent a defective phone. I tried to get support and spent an hour with someone on chat who was not able to get my problem solved. Regretfully, I had to return the phone. No...

cjr1173 by Novice
  • 305 Views
  • 1 replies
  • 0 kudos

Payments not working properly

They keep telling me I haven't paid when I have.They have even sent me a confirmation email but the payment history says I haven't. My CC company website shows the withdrawals. They've just issued a final warning for December payment yet I have paid ...

Grubhub driver promo not being honored

I signed up for Visible (a service I wasn't even aware of) thanks to a promotional email from Grubhub. (I'm a driver.) They promised $10 off the first six months and five dollars off after. I swear when I clicked on the link I saw a special page with...

Tenaya by Novice
  • 308 Views
  • 1 replies
  • 0 kudos

No Service Below 4g

I have been a Visible customer for many months and have had great service until now. I currently cannot get any service on Visible's Extended network. 5g and 4g works great as usual but as soon as I leave those areas nothing. No service In any extend...

ereown by Novice
  • 365 Views
  • 2 replies
  • 0 kudos